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Success Story of Min Cheong
"I want Min Cheong to be known as first-class in
customer service as well as our products. This CCS
Palm Solution seemed to be so much more efficient
and accurate. Such Solution is effectively and more
cost saving in expenses. It jus makes more sense to
cut down cost and increase more customer service
and generate more revenue."
Min Cheong takes orders using Palm™ handheld

Company Background

Min Cheong, a Household Supplier located along Tuas View Loop, started using its palm solution in June 2003. Owner Mr. Tan Seng Giap decided to use Technology Gadget to replace the traditional way of taking order from customer.

They have more than five hundred customers based both in Singapore and Overseas. As part of his desire to be cutting edge, Mr. Tan decided to equip their Sales Staff with Palm handheld outfitted with CCS Order Taking software to quickly facilitate orders and run a more streamlined process to integrate in CCS Enterprise Accounting System.

Challenge

Mr. Tan realized that the traditional pad-and-paper style of order taking was not the best choice for their business. He believes it's too time-consuming a process and leaves too much room for error on customer orders, which creates more waste and loss and furthermore those sales entries have to re-enter into system to generate invoices.

He wanted a solution badly but did not managed to get the solution from the software company until CCS presented their Palm Solution had almost eliminates his entire problem. "I want Min Cheong to be known as first-class in customer service as well as our products.

This CCS Palm Solution seemed to be so much more efficient and accurate. Such Solution is effectively and more cost saving in expenses. It just makes more sense to cut down cost and increase more customer service and generate more revenue," said Mr. Tan.

Solution

Min Cheong was 'sold' on the solution and looked no further than Palm handheld and CCS Enterprise Accounting Solution. He brought 11 palms, an IBM server and CCS Enterprise Accounting Solution with Palm Order Taking and Stocktaking Module.

Once the palm is synchronized, the database will be link to generate invoice and to print out delivery order. The CCS Enterprise Accounting System allows Min Cheong to track inventory, analyse staff performance and sales data, making life easier in the back office as well as the front-end sales. Mr. Tan believes the best feature is its ease of use. The system is easy to learn, user-friendly and even fun.

Benefits from Using CCS Enterprise

  • Instant and efficient service for customers.
  • User-friendly, portable technology.
  • Faster solution for Order Taking, Stocktaking and Inventory Control.
  • On the spot access to customer database and schedule.
  • More accurate; leaves less room for error.
  • Durable, strong battery life and easy to use.
  • The solution has surpassed the expectations of the user.

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